0798 020 020 info@transafricawater.com

Refund and Returns Policy

1. Our Commitment:

– At TransAfrica Water Systems Ltd, we are dedicated to providing high-quality products and services. Your satisfaction is our top priority.

2. Defective or Incorrect Items:

– If you receive a defective or incorrect item, please contact us within 48 hours of delivery to arrange a return or exchange.

– Returns/exchanges will not be accepted beyond 48 hours of item delivery.

3. Return Time Frame

– Returns/exchanges will not be accepted beyond 48 hours of item delivery.

4. Condition of Returned Items

– Items must be returned in their original condition and packaging.

– Used or damaged items, except in cases of defects, will not be eligible for a refund or exchange.

5. Non-Returnable Items

– Defective/incorrect items not reported/returned within 48 hours of delivery.

– Items not in their original condition or packaging.

6. Return Process

– Contact our customer service team to initiate a return through our main telephone line, email or any branch countrywide.

– You will receive a Return Merchandise (RM) number and instructions on how to proceed.

– Pack the item securely and include the RM number in the package.

– Send the item to original purchase point (branch) or TAW HQ based in Industrial Area, Nairobi.

7. Refunds

– Refunds will be processed to the original method of payment within 14 business days after we receive the returned item.

– Shipping and handling fees are non-refundable, except in cases of defective or incorrect items.

8. Exchanges

– If you wish to exchange an item, please follow the return process. Once the return is accepted, we will send out the replacement item.

9. Contact Information

For any questions regarding returns or exchanges, please contact us at:

– Email: info@transafricawater.com

– Phone: +254 798 020 020

We reserve the right to update this return policy at any time.